AA Key Assist Keycare

Get answers for the most frequently asked questions here


AA Key Assist Keycare is provided and administered by Keycare Limited.

Here you will find the answers to the questions we are asked the most. If you cannot find the answer you are looking for please call Customer Services on 0345 303 0550. Our Customer Services phone lines are open Monday to Friday 8am to 8pm and Saturday 9am to 3pm.

How many keys can I attach to my key fob?

Any of your keys attached to the fob are covered.

I am due to purchase a new car soon. Do I need to ring and let you know the new car registration details?

No. All you need to do is add your new car keys to your key fob. You are then covered.

How are my keys returned?

If it is the best course of action, we will return keys to you.

Do I need to pay the finder the £10 reward?

No. Keycare will send the reward to the person who found your keys. If you prefer, we can pay the reward to charity.

If my keys are lost / stolen whilst on holiday can I make a claim?

AA Key Assist offers a worldwide key recovery service.

If I lock myself out of my car at night will assistance be provided?

Yes. You can ring the Emergency Helpline 24 hours a day, 365 days a year. You can find the number on the reverse of your key fob.

We recommend you keep a separate note of your key fob number and emergency helpline number in your mobile phone. 24 Hour Emergency Helpline: 0333 034 2576

* This product does not include any insurance cover, and any costs incurred for locksmith’s services must be paid by you.

How can I keep my keys safe?
• Never have anything containing your name and address attached to your keys.
• Never leave your keys under doormats, on a string through the letterbox, under a stone, on top of a door or window frame etc. An opportunist thief may be watching.
• Never leave doors or windows open when you go out. If you can get in so can a burglar.
• Try not to keep all your keys on one key ring.

Sophisticated security measures now fitted as standard to new vehicles means criminals are increasingly turning to key crime - this means stealing your keys to your vehicle first. Burglars have been known to break into houses and offices just to steal vehicle keys.

• Don't leave vehicle keys close to the front door or where they can be seen.
• Never leave your keys in your vehicle, not even for a second. This is especially important when at a fuel station or when loading or unloading your vehicle.
• Always lock your vehicle when leaving it.
What does this membership not include?
• Keys lost when such keys are not attached to the fob.
• Keys lost from someone other than the subscriber.
• Loss of any property other than a key, infra-red handset and/or alarm which is integral to any key attached to the fob.
• Loss of a key which occurs outside the period of membership to the scheme.
• Any charges relating to locksmith assistance provided unless you have upgraded your membership.
What are the benefits of registering?
• £10 reward to the finder of your keys.
• AA Key Assist offers a worldwide key recovery service.
• We recover up to 1/3 of lost keys.
• Emergency helpline, 24 hours a day, 365 days a year.
• Any of your keys attached to the fob are covered.
• Tap the key fob to the back of your smartphone to keep updated with AA Key Assist.